Let’s have a conversation to see if I can help you. I’d like to find out about the purpose of your website and who is your target audience? do you know why people come to your site? What sort of services/information do you offer?

As we talk, I will be able to tell you how I might be able to help. I freely admit there are some websites which won’t be able to use my services, not because they are perfect, but because the benefits are not going to be worth the cost. Regardless of whether we have a formal working relationship, I am sure that I will be able to give you some ideas to improve your website.

Some people tell me they don’t need to “do usability” because they are working with a design firm to create/redesign their site. I think that’s great because it’s very difficult to create your own site and yet, design alone is not enough to create a usable site. I can partner with your designers to provide an objective viewpoint of the site, and I evaluate the site with your customers and their tasks in mind to be sure that the design is working. Rather than being adversaries, design and usability complement each other and work together to make the site both clean, innovative and easy to use.

Once I know more about you and your website goals, I can tell you about the various types of Services I offer and how they may apply to your situation and what I thin would be most useful. My goals is always to be able to add value to your site and make it more usable for your customers/visitors.

Really it all starts with a conversation. Please call me at (510_531-1294 or send me an email at suzanne@usabilityinsights.com and let’s get started. The sooner we talk the better.